Terms & Conditions

Price and payment

  1. Unless otherwise stated, all Prices, delivery fees and other charges quoted are in Australian dollars and where applicable, are inclusive of goods and services tax or ‘GST’, as that term is defined in A New Tax System (Goods and Services Tax) Act 1999(Cth).
  2. The price payable in respect of a product is specified on the website.
  3. In respect of any order, we will charge you and you agree to pay the price (which is the Price at the time the Order is submitted), delivery fee, any surcharges applicable to the order.
  4. ARC Asian Grocer reserves the right to change or alter Prices of Products on the Website for any reason and without notice to you, unless you have already submitted an Order at a stipulated Price and that Order has been accepted by us, in which case there will be no change or alteration in pricing.
  5. You acknowledge that the only means of payment of the Price is by Pay Pal.
  6. You acknowledge and agree that any payment in respect of an Order must be cleared by ARC Asian Grocer to its satisfaction before Products the subject of the relevant Order are dispatched. If your payment cannot be processed for any reason, your Order will be rejected and you will be notified of this on the Website.  In such instances we cannot and will not hold the Products against your order and we do not guarantee that the products will be available should you try to place an order in respect of these products again.
  7. In ordering, paying or attempting to pay for the Products, you agree that you have not engaged in any fraudulent conduct or contravened any rule, statute, regulation, order or determination, and any form of policy recognised and enforced in the jurisdiction in which you operate and/or accessed the website.
  8. You will receive a tax invoice to the email address provided by you once payment in respect of your order has been processed and cleared.

 Return and Refund Policy

Thank you for shopping at arcasiangrocer.com.au

If, for any reason, you are not completely satisfied with a purchase we invite you to contact us directly on 0406 150 811 or via email at orders@arcgrocers.com.au. Please also review our policy on refunds and returns which are applicable for any products that you have purchased through arcasiangrocers.com.au.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arc Asian Grocer PL, 1 Cook St, Preston.
  • Service refers to the Website.
  • Website refers to ARC Asian Grocer, accessible from arcasiangrocer.com.au
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by you to purchase goods from us.